Customer Care Service

Welcome to the customer care service of FASHIONESTA.com

We are pleased to have you as a new customer. In order to make your online shopping experience as effortless as possible we have summarised some important information for you on the following pages.

For detailed information or any further unanswered questions you can reach our customer care team via e-mail or phone.

Please do not hesitate to contact our customer care team. We look forward to assisting you.

FASHIONESTA.com is an online outlet for luxury brands! If you would like to know more click here.

We ship with:
  • Ups
  • FedEx
  • DHL
Our Payment Methods:
  • Paypal
  • Visa
  • Mastercard
  • Maestro
  • American Express

More info

FedEX

Since we are located in the EUROPEAN UNION and your selected shipping destination does not belong to it, you might have to clear this shipment upon arrival.

How does that work?

In general you should receive an email notification from one of our main shipping carriers (such as FedEx, UPS or DHL) meanwhile your order is on its way. (In general within 24-48 hours during weekdays after you have placed your order).

Please follow the instructions on that email (if any) and you should receive your order delivered at your door without any delays.

In random cases, you might be required to deal with your local customs clearance office direct but in general there should be no need for that and our shipping carriers will take care of that on your behalf.

Please note:

Since every country’s (local) customs rules and procedures could be slightly different and might also change from time to time, we are not able to predict the exact additional amount due (if any) nor any unexpected delays on the customs clearance process. What we could guarantee from our end is that we are aiming to ship your order as soon as possible (potentially reaching your destination country already within 24-48 hours), that it will be shipped insured with a traceable tracking number emailed to you and that in most cases our shipping carriers should be able to handle the entire clearance and delivery procedure for you.