FAQ

Frequently asked Questions

1. Delivery

Usually a paid order will be shipped the same day when the order is placed by 4pm CET. The parcels are always shipped insured, including a tracking number in order to be able to observe where the package is located at any time during the delivery process.

We offer hassle-free customs handling. Please be sure not to pay any customs duties or handling fees upon arrival.

For this, please select "Express delivery" from Monday to Thursday by 4 pm CET. The arrival of your order will be arranged for the next business day. Please notice that this service is not available for every country and there are no deliveries on weekends or on public holidays.

2. Return of goods

You can return your unused item(s) within 14 days of receipt and we will refund all monies paid, excluding shipping costs. Please return your unused item(s) insured and with the original tags attached. For more detailed information on this topic please visit the returns section

Please send your return(s) to our company with a carrier of your choice at your expense. We accept exchanges, however shipping costs will be applied.

A refund will be issued within 1-3 business days after receipt of your returned item(s). An email notification will be sent once your return has been received and once your refund has been processed. Please note that the processing time at your bank for credit card transactions may take up to 10 business days

An e-mail notification will be sent once your return has been received. The processing of your return usually takes 1 - 3 business days.

3. Ordering

To place an order, please select the appropriate size in the product view and add it to your shopping cart.
If you would like to add additional items, please click on CONTINUE SHOPPING.
To complete your order, please click CHECKOUT and follow the instructions during the ordering process.

You can cancel your order the same day until 3 pm, by phone or email. The statutory right of cancellation also applies with FASHIONESTA.com. You can find more detailed information here (link)

When you completed the ordering process an order confirmation will be displayed. This will also be sent to you by email and will include your order ID and order details.

4. Customer account

To create a new user account, please click on "Login". Now you have the opportunity to create a new account under "Sign up now". Please add all the required customer details and confirm the registration.

Use the address book to store the billing and shipping addresses you use most frequently. You will find an overview of your current and past orders under "My Orders". In "My Wishlist" you will find an overview of all the products you have added to your wish list.

Please click on the following link and enter your email address to request a new password. An email will be sent. Please follow the instructions.

5. Payment

MasterCard, Visa, American Express, JCB and Diners Club
Paypal
Bank wire (please note that your order will only be dispatched when the payment has been credited)

More detailed information on the individual payment methods can be found here.

To increase security, the 3D Secure method is used by Visa and MasterCard for some cards. The system checks whether the card participates in the 3D security programs „Verified by Visa“ or „Verified by MasterCard Secure Code“.

You can redeem your voucher by entering it in the CODE section in the shopping cart view. The total amount will be updated when you confirm the voucher.

We ship with:
  • Ups
  • FedEx
  • DHL
Our Payment Methods:
  • Paypal
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Rechnung-duplicate

More info

FedEX

Since we are located in the EUROPEAN UNION and your country does not belong to it, you might have to clear this shipment upon arrival.

How does that work?

In general you should receive an email from one of our main shipping carriers (FedEx, UPS or DHL) as soon as your order has arrived at your country’s local customs clearance office. (In general within 24-48 hours after you have placed your order).

As soon as you have replied to that email, you should receice your package delivered at your door from either one of our shipping carriers.

In random cases, you might be required to deal with your local customs clearance office direct but in general there should be no need for that and our shipping carriers will take care of that on your behalf.

Please note:

Since every country’s (local) customs rules and procedures are slightly different and might also change from time to time, we won’t be able to predict the exact additional amount due. Most likely you might even know your local customs office(s) and procedure(s) and how to handle those in a convenient way for you better than we do. The only thing we could guarantee from our end is that your package will be shipped out immediately and most likely reaching your country in 24-48 hours and that in most cases our shipping carriers are able to take care of the clearance for you.