Money Back Guarantee

You can return your unworn items within 14 days of receipt and we will refund the amount paid excluding shipping costs. Please return your items insured and with the original tags attached.

Fashionesta GmbH
Julius-Doms-Str. 19
51373 Leverkusen

Please send your items to the address above with a carrier of your choice at your expense. We do not accept worn, washed or damaged items. All returned products should be sent in their original condition including packaging and tags.

The refund will be issued within 1-3 business days after we have received and checked your return.

We will send you an email notification once we have received your return and the refund has been processed.

We accept exchanges, however, shipping costs will be applied.

If you require any further assistance, please contact our Customer Service Team.

We ship with:
  • Ups
  • FedEx
  • DHL
Our Payment Methods:
  • Paypal
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Bank-wire

More info


Since we are located in the EUROPEAN UNION and your selected shipping destination does not belong to it, you might have to clear this shipment upon arrival.

How does that work?

In general you should receive an email notification from one of our main shipping carriers (such as FedEx, UPS or DHL) meanwhile your order is on its way. (In general within 24-48 hours during weekdays after you have placed your order).

Please follow the instructions on that email (if any) and you should receive your order delivered at your door without any delays.

In random cases, you might be required to deal with your local customs clearance office direct but in general there should be no need for that and our shipping carriers will take care of that on your behalf.

Please note:

Since every country’s (local) customs rules and procedures could be slightly different and might also change from time to time, we are not able to predict the exact additional amount due (if any) nor any (unexpected) delays on the customs clearance process. However, from our end, we are aiming to ship your order as soon as possible (potentially reaching your destination country already within 24-48 hours). Furthermore, your package(s) will be send insured (containing a traceable tracking number emailed to you) and in most cases our shipping carriers should be able to handle the entire clearance and delivery procedure for you.