FAQ

  1. Ordering

    1. How do I order from fashionesta.com?
    2. How do I proceed to the checkout?
    3. Where do I enter my shipping information?
    4. How do I enter my billing information?
    5. I accidentally ordered the wrong item. How can I cancel it?
    6. Why is an item no longer available or not available in my size?
  2. My account

    1. How do I create an account at Fashionesta.com?
    2. How do I use my account?
    3. What should I do if I forget my password?
  3. Payment

    1. Which payment methods are available?
    2. For payment by credit card, my 3D Secure code is required. What does this mean?
    3. My payment was not successful. What does this mean?
    4. What happens in the case of payment default?
    5. How can I redeem my voucher?
  4. Delivery

    1. How long will it take for my order to arrive?
    2. How can I receive my order as quickly as possible?
    3. Can the goods also be delivered to a DHL Packstation?
    4. Can orders also be picked up?
  5. Returns

    1. I don't like my product and/or it doesn't suit me. Can I return it?
    2. Do I have a right to cancel my contract with Fashionesta.com?
    3. Credit note