We are very confident in our products and pride ourselves with the integrity of our services. That is why we offer our customers a 14-day return and MONEY-BACK-GURANTEE on all purchased items...no questions asked!
The 14-day period starts with the day you receive your purchased item at your provided shipping address and ends with the date you ship it back to us (postage stamp or date of the carrier picking it up from you).
(The full refund does not include the shipping costs payed by you, unless the unlikely possibility occurs that we sent you a defective or wrong item! Please be aware of the fact that we cannot give you refunds for merchandise –used, -washed or damaged by you. Please make sure to ship your package secured since we are not able to take responsibilty for lost shipments.)
Please try to inform us as soon as possible within that 14-day period about your return request via email and send the article secured and properly packed to the following address:
FASHIONESTA GMBH, (RETOURE) Flingerstr. 9, 40213 Düsseldorf, Germany
As soon as we have received and inspected the item(s), we will give you a full refund for your initial payment within 5-10 business days. The length of that refund may vary depending on your preferred payment option and country.
If you should have further questions about our return policy, please do not not hesitate to contact us.